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The archive

Everything we have published.

51 posts on filling rooms and filling shifts. Page 6 of 6.

Two people reviewing marketing charts on a tablet and printed reports at a desk
Paid media Strategy

How to Build a Senior Living Digital Advertising Strategy

A senior living digital advertising strategy starts with the units you need to fill, gives each channel one job, and is judged on cost per move-in by care type.

Aug 2, 2022 7 min read

Chatbots on senior living websites
Websites Automation

Do Chatbots Work on Senior Living Websites?

A chatbot answers the 2am pricing question your sales team cannot. It also annoys people who wanted a phone number. Here is where chatbots earn their place on a senior living site, and where they cost you tours.

Jun 21, 2022 6 min read

Flat illustration of a laptop with an email envelope, a smartphone, a magnifying glass over a pie chart, a report page and a paper plane
Automation Strategy

Senior Living Email Marketing Benchmarks: Which Numbers Still Mean Something

Open rates stopped being reliable in 2021 and inbox rules tightened in 2024. Here is what senior living email benchmarks still tell you, and what to fix first.

Aug 10, 2021 5 min read

Woman on a red sofa holding a tablet showing streaming apps, facing a wall-mounted smart TV with the same app grid
Paid media Strategy

OTT and CTV Advertising for Senior Living: What It Is and When It Works

Streaming TV ads keep a senior living community familiar through a long decision, but you cannot click a TV. Here is how OTT and CTV work and when they pay.

Aug 10, 2021 5 min read

Smiling woman in glasses on a phone call at an office desk, holding a pen beside a laptop and stacks of paperwork
Strategy Paid media

Call Tracking for Senior Living: The Best Leads Your Reports Never Count

Families in a hurry call rather than fill in a form, and most reports never count those calls. Here is what call tracking fixes for senior living advertisers.

Aug 10, 2021 4 min read

Yellow corrugated wall with three circled figures reading 1 state, 90 days and 413 applicants, above a line on cost per applicant and landing page conversion
Recruitment Social

Senior Living Recruitment Marketing: Getting Off the Job Board Treadmill

A playbook for senior living recruitment marketing, drawn from our work with a multi-community operator: why job boards stall and the funnel that replaces them.

Jan 17, 2020 4 min read

The census memo

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What we are seeing across 100+ communities: what cost per move-in is actually running, which channels are softening, and what changed in Google and Meta that will hit your census. No roundups, no reheated industry news.

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